Cloud stack
AWS EC2 / S3 / IAM
VPC / Lambda
CloudFormation
RDS / Route 53
Google Cloud
Ramesh
on-call for curiosity
Choudhary
01
The incident report, in plain language
Support first. Cloud next. Community always.
I’m a detail-oriented technical support engineer with hands-on experience in SaaS product support and a growing practice in AWS and Google Cloud. At IDeaS Revenue Solutions I help global hospitality clients get unstuck: installations, process monitoring, application and integration issues, and the unglamorous work of reading logs until the system is stable again.
I’m an AWS re/Start graduate, an AWS Certified Cloud Practitioner and AI Practitioner, and a Google Associate Cloud Engineer. Day to day that looks like bridging customer problems with cloud fundamentals — EC2, S3, IAM, VPC, and the operational habits that keep environments predictable.
Outside work I volunteer with AWS User Group Pune and show up for Pune’s builder rooms: Datadog Live, OpenSearch, Cloud Native, and hands-on AI build days. In 2026 I also ran an internal AI agents workshop during AI Week at IDeaS and took first place in our AI & Automation initiative.
Support & ops
SaaS troubleshooting
Datadog
SQL
Salesforce Lightning
Linux
Python / Shell
Lab notes
AI agents
RAG / embeddings
LLM observability
Power Automate
02
Shift log
IDeaS since 2023. Cloud apprenticeship before that. Campus marketing internships never got a ticket.
P1
Senior Associate Technical Support Engineer (SaaS & AWS)
IDeaS Revenue Solutions · Pune
- Monitor production processes and handle installation work for the IDeaS client base.
- Resolve issues raised by internal and external clients, with an eye on time-to-resolution.
- Work across product teams under pressure without losing the details that actually fix the ticket.
P2
Associate Technical Support Engineer (SaaS & AWS)
IDeaS Revenue Solutions · Pune
- Same core loop: proactive monitoring, reactive support, and cross-functional follow-through on hospitality revenue-management products.
- Built the client-facing instincts I still use — clear communication, log-driven debugging, and knowing when to escalate.
P3
AWS Cloud Apprentice
Vinsys · AWS re/Start · Pune
- 12-week full-time program covering IT fundamentals, Linux, Python/Shell, and core AWS compute, storage, and networking.
- Recognized as an Exceptional Student (Oct 2023) for performance and placement out of the apprenticeship.
EDU
B.Tech, Information Technology
Ajeenkya DY Patil University
- AWS re/Start Program Learner, Amazon Web Services — workforce training that connected classroom cloud skills to an employer path.
03
Attachments
Things people can actually use. Old college Android demos were closed as “won’t fix.”
ATT-01 · PRODUCT
Night Shift & Salary Toolkit
Privacy-first calculators for night-shift allowance, appraisal impact, and take-home pay. About 150 people tried v1. Rebuilding as Salary Copilot AI.
GitHub ↗ ATT-02 · PRODUCTArthya
A small fintech experiment to surface hidden credit and debit card benefits so people stop missing perks they already pay for.
Live site ↗ ATT-03 · AUTOMATIONTraffic Bot Pro
GitHub Actions pipeline that posts Pune traffic updates into Microsoft Teams. Scheduled jobs, fewer tabs.
Repository ↗ ATT-04 · AWS LABServerless sending app
Core AWS services sending messages without babysitting servers — the lab that made re/Start stick.
Write-up ↗04
Lanyard
Vendor credentials that are still valid. LinkedIn Learning stickers stay in the drawer.
05
On the floor
The rooms I actually show up in — not a recap of every group photo.
1st
IDeaS AI & Automation, 2026
30
People in the YantraX agents workshop
20k+
AWS UG Pune members · I volunteer
AWS User Group Pune
Help run meetups, greet new volunteers, and share how I got into the community. Recent rooms: production automation and securing agents on AWS.
AI Week · YantraX
Hands-on workshop on building agents with SLMs/LLMs. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.
2026 circuit
AWS Summit Mumbai, Datadog Live Pune, OpenSearch UG, Build Club × Mem0, Gemma 4 at Google Pune. I learn, then I help at the door.
Team Sankalp · CSR
Helped organize IDeaS’ 21st blood donation drive with Manipal Hospitals. Not cloud. Still how I show up.
06 · Escalate to human
If this page is the ticket, you are the comment.
Cloud, SaaS support, community collabs, or coffee in Pune. SLA: I read everything. I just don’t pretend it’s P1 unless it is.