Ramesh Choudhary standing with his hands in his pockets
Download CV (PDF)

About Ramesh

Ramesh is a Senior Associate Technical Support Engineer at IDeaS Revenue Solutions, closing SaaS tickets for global hospitality clients by reading logs until systems behave. AWS re/Start graduate, AWS & Google Cloud certified, and a volunteer with AWS User Group Pune. Support first, cloud next, community always.

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Journey

2025 — NOW

ID

IDeaS Revenue Solutions · Pune

Senior Associate Technical Support Engineer (SaaS & AWS)

  • Monitor production processes and handle installation work for the IDeaS client base.
  • Resolve issues raised by internal and external clients, with an eye on time-to-resolution.
  • Ran an internal AI agents workshop during AI Week and took first place in the 2026 AI & Automation initiative.

2023 — 2025

ID

IDeaS Revenue Solutions · Pune

Associate Technical Support Engineer (SaaS & AWS)

  • Proactive monitoring, reactive support, and cross-functional follow-through on hospitality revenue-management products.
  • Built the client-facing instincts I still use — clear communication, log-driven debugging, and knowing when to escalate.

SEP — DEC 2022

aws

AWS re/Start · Vinsys

AWS Cloud Apprentice

  • 12-week full-time program covering IT fundamentals, Linux, Python/Shell, and core AWS compute, storage, and networking.
  • Recognized as an Exceptional Student for performance and placement out of the apprenticeship.

EDUCATION

ADY

Ajeenkya DY Patil University

B.Tech, Information Technology

Toolkit what I reach for

EC2 / S3 / IAM VPC / Lambda CloudFormation Google Cloud Datadog SQL Linux Python / Shell Salesforce Lightning AI agents · RAG

Meetups & events

Rooms I showed up in

A log of community days, summits, and meetups I attended or helped run. Details are taken from my public LinkedIn posts — I learn, then I help at the door.

  1. Volunteer

    Cafe Cursor Pune

    Cursor community · Pune

    Helped Himanshu Sangshetti co-organize a builders meetup — open conversations across the tables, not a keynote track.

  2. Volunteer

    AWS User Group Pune — OpenClaw on AWS

    IntraEdge · Pune · 220+ in the room

    Volunteered the meetup that marked 20,000 AWS UG Pune members. Sessions on production-ready automation and securing OpenClaw with AWS AgentCore. Greeted new volunteers and ran the quiz to the top 50.

    LinkedIn note ↗
  3. Speaker

    AI Week · YantraX workshop

    IDeaS Revenue Solutions · ~30 participants

    Co-ran a hands-on workshop on building agents with SLMs/LLMs alongside classmate Ashutosh Zagade. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.

    LinkedIn note ↗
  4. Organizer

    Team Sankalp · 21st blood donation drive

    IDeaS CSR with Manipal Hospitals · Pune

    Helped organize the camp after rains pushed it off 8 July. Venue setup, donor welcome, and camera for the day. Received the Camp Organizer certificate on behalf of the team.

    LinkedIn note ↗
  5. Attendee

    OpenAI Build Week Community Meetup

    Codex Community Pune

    No keynote, just open laptops. Registration glitched to “Not Going”; the community got me in. Networked when the API didn’t, talked OpenSearch off a T-shirt, and asked what a DevRel actually does.

    LinkedIn note ↗
  6. Attendee

    OpenSearch User Group Pune · 2nd meetup

    Pune · my first OpenSearch room

    Showed up in the rain to learn RAG search strategies, observability, kube-bench, and the OpenSearch Migration Assistant. Also helped the organizing team on the floor.

    LinkedIn note ↗

Escalate to a human

Say hello

Cloud, SaaS support, community collabs, or coffee in Pune. I read everything — I just don’t pretend it’s P1 unless it is.

rameshchoudhary8675@gmail.com