Ramesh is a Senior Associate Technical Support Engineer at
IDeaS Revenue Solutions,
closing SaaS tickets for global hospitality clients by reading logs until systems behave. AWS re/Start graduate,
AWS & Google Cloud certified, and a volunteer with
AWS User Group Pune.
Support first, cloud next, community always.
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Journey
2025 — NOW
ID
IDeaS Revenue Solutions · Pune
Senior Associate Technical Support Engineer (SaaS & AWS)
Monitor production processes and handle installation work for the IDeaS client base.
Resolve issues raised by internal and external clients, with an eye on time-to-resolution.
Ran an internal AI agents workshop during AI Week and took first place in the 2026 AI & Automation initiative.
2023 — 2025
ID
IDeaS Revenue Solutions · Pune
Associate Technical Support Engineer (SaaS & AWS)
Proactive monitoring, reactive support, and cross-functional follow-through on hospitality revenue-management products.
Built the client-facing instincts I still use — clear communication, log-driven debugging, and knowing when to escalate.
SEP — DEC 2022
aws
AWS re/Start · Vinsys
AWS Cloud Apprentice
12-week full-time program covering IT fundamentals, Linux, Python/Shell, and core AWS compute, storage, and networking.
Recognized as an Exceptional Student for performance and placement out of the apprenticeship.
Ramesh founded Arthya, a fintech experiment at arthya.netlify.app. It lines up benefits banks already publish — lounge access, fuel waivers, and rewards — so you can check a card you hold before you pay. Built from RBI and bank-published information.
A log of community days, summits, and meetups I attended or helped run. Details are taken from my public LinkedIn posts — I learn, then I help at the door.
Volunteer
Cafe Cursor Pune
Cursor community · Pune
Helped Himanshu Sangshetti co-organize a builders meetup — open conversations across the tables, not a keynote track.
Volunteer
AWS User Group Pune — OpenClaw on AWS
IntraEdge · Pune · 220+ in the room
Volunteered the meetup that marked 20,000 AWS UG Pune members. Sessions on production-ready automation and securing OpenClaw with AWS AgentCore. Greeted new volunteers and ran the quiz to the top 50.
Co-ran a hands-on workshop on building agents with SLMs/LLMs alongside classmate Ashutosh Zagade. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.
Helped organize the camp after rains pushed it off 8 July. Venue setup, donor welcome, and camera for the day. Received the Camp Organizer certificate on behalf of the team.
No keynote, just open laptops. Registration glitched to “Not Going”; the community got me in. Networked when the API didn’t, talked OpenSearch off a T-shirt, and asked what a DevRel actually does.
Showed up in the rain to learn RAG search strategies, observability, kube-bench, and the OpenSearch Migration Assistant. Also helped the organizing team on the floor.
Missed the first Build Club. Volunteered the second: workshops, research yaps, 15+ demos, no slide decks. The day that made agent memory click by building, not watching.
First Datadog event. Customer keynotes and an engineering leadership panel on unified observability, security, and AI — a hallway conversation after AWS Summit is how I found out it existed.
Weeks of volunteer calls, then registrations and speaker-buddy duty for Ram Iyengar. Couldn’t sit every talk; left early for a work migration and missed the group photo. Kept the friendships.
Second summit, first time not alone. Sessions on the AWS + OpenAI partnership, hallway time with AWS UG Ahmedabad and Surat, and the heat instead of last year’s monsoon.
First time volunteering a big tech conference. Managed Track 3 — Security & Observability — from the opening session to the last, including Sakshi Nasha and Zameer Fouzan on observability.
Caught the afternoon: Amazon Q for Developers, AI for FinOps, MCP on AWS, and the quiz. The room that made volunteering the annual edition feel inevitable.
A shareable gift wishlist. You add products from Amazon, Flipkart, Myntra, and other stores, then send one link so friends can buy what you actually want. A friend can claim a gift so nobody buys the same thing twice.
Built withRishikesh, using vibe coding and Cursor AI.
Pune Utsav Guide
Sep 2026 — present
A guide to Pune’s festivals, traditions, and local experiences.
Salary Toolkit
Jan 2025 — present · IDeaS Revenue Solutions
HTMLJavaScriptPrivacy-first
Built atIDeaS Revenue Solutions
Estimates night shift allowance, since companies calculate it differently: a fixed amount, 20 to 30% of daily salary, or by role or shift. It also shows appraisal hike impact and take-home pay after tax.
Simple, free, and privacy-first, built with HTML and JavaScript. Everything runs in the browser, so nobody has to hand their salary to a server.
Around 150 people tried v1. I’m now rebuilding it as Salary Copilot AI.
An Android app for managing personal finances and tracking expenses, built with Android Studio.
Arthya
Product · fintech experiment Ramesh founded
FintechNetlify
A small fintech experiment that lines up benefits banks already publish — lounge access, fuel waivers, and rewards — so you can check a card you hold before you pay. Built from RBI and bank-published information.
A GitHub Actions and Python bot that scrapes Pune traffic news from Google News RSS. It posts to a Microsoft Teams channel twice a day, at 8:30 AM and 4:00 PM IST, with a monsoon advisory and traffic trivia.
I help run meetups, greet new volunteers, and share how I got into the community. Recent rooms: production automation and securing agents on AWS.
AI Week · YantraX
Teaching · 30 attendees
AI agentsSLMs / LLMs
A hands-on workshop on building agents with SLMs and LLMs during AI Week at IDeaS. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.
Team Sankalp · CSR
Culture
Helped organize IDeaS’ 21st blood donation drive with Manipal Hospitals. Not cloud. Still how I show up.