Ramesh is a Senior Associate Technical Support Engineer at IDeaS Revenue Solutions, closing SaaS tickets for global hospitality clients by reading logs until systems behave. AWS re/Start graduate, AWS & Google Cloud certified, and a volunteer with AWS User Group Pune. Support first, cloud next, community always.
2025 — NOW
Senior Associate Technical Support Engineer (SaaS & AWS)
2023 — 2025
Associate Technical Support Engineer (SaaS & AWS)
SEP — DEC 2022
AWS Cloud Apprentice
StackHTML · CSS · JavaScript · Netlify
TechAWS Lambda · SNS · GitHub Actions · Power Automate
Award1st · IDeaS AI & Automation 2026
Meetups & events
A log of community days, summits, and meetups I attended or helped run. Details are taken from my public LinkedIn posts — I learn, then I help at the door.
Cursor community · Pune
Helped Himanshu Sangshetti co-organize a builders meetup — cracked conversations, not a keynote track.
IntraEdge · Pune · 220+ in the room
Volunteered the meetup that marked 20,000 AWS UG Pune members. Sessions on production-ready automation and securing OpenClaw with AWS AgentCore. Greeted new volunteers and ran the quiz to the top 50.
LinkedIn note ↗IDeaS Revenue Solutions · ~30 participants
Co-ran a hands-on workshop on building agents with SLMs/LLMs alongside classmate Ashutosh Zagade. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.
LinkedIn note ↗IDeaS CSR with Manipal Hospitals · Pune
Helped organize the camp after rains pushed it off 8 July. Venue setup, donor welcome, and camera for the day. Received the Camp Organizer certificate on behalf of the team.
LinkedIn note ↗Codex Community Pune
No keynote, just open laptops. Registration glitched to “Not Going”; the community got me in. Networked when the API didn’t, talked OpenSearch off a T-shirt, and asked what a DevRel actually does.
LinkedIn note ↗Pune · my first OpenSearch room
Showed up in the rain to learn RAG search strategies, observability, kube-bench, and the OpenSearch Migration Assistant. Also helped the organizing team on the floor.
LinkedIn note ↗Google Pune · CNCG Pune × GDG
Invite-only hands-on: Gemma family intro, then a code lab on instruction tuning. Thirty-six hours awake, two hours of sleep, still would do it again.
LinkedIn note ↗Build Club × Mem0 · Technogise, Pune
Missed the first Build Club. Volunteered the second: workshops, research yaps, 15+ demos, no slide decks. The day that made agent memory click by building, not watching.
LinkedIn note ↗Conrad Pune
First Datadog event. Customer keynotes and an engineering leadership panel on unified observability, security, and AI — a hallway conversation after AWS Summit is how I found out it existed.
LinkedIn note ↗Cloud Native Pune · first CND
Weeks of volunteer calls, then registrations and speaker-buddy duty for Ram Iyengar. Couldn’t sit every talk; left early for a work migration and missed the group photo. Kept the friendships.
LinkedIn note ↗Jio World Convention Centre
Second summit, first time not alone. Sessions on the AWS + OpenAI partnership, hallway time with AWS UG Ahmedabad and Surat, and the heat instead of last year’s monsoon.
LinkedIn note ↗AWS User Group Pune · Track 3
First time volunteering a big tech conference. Managed Track 3 — Security & Observability — from the opening session to the last, including Sakshi Nasha and Zameer Fouzan on observability.
LinkedIn note ↗CLOUD 99 · AWS User Group Pune
Caught the afternoon: Amazon Q for Developers, AI for FinOps, MCP on AWS, and the quiz. The room that made volunteering the annual edition feel inevitable.
LinkedIn note ↗Escalate to a human
Cloud, SaaS support, community collabs, or coffee in Pune. I read everything — I just don’t pretend it’s P1 unless it is.
Product · ~150 people tried v1
Privacy-first calculators for night-shift allowance, appraisal impact, and take-home pay. Everything runs in the browser, so nobody has to hand their salary to a server.
Around 150 people tried v1. I’m now rebuilding it as Salary Copilot AI.
Product · fintech experiment
A small fintech experiment that surfaces hidden credit and debit card benefits, so people stop missing perks they already pay for.
Automation · scheduled jobs
A GitHub Actions pipeline that posts Pune traffic updates into Microsoft Teams on a schedule. Fewer tabs, better commutes.
AWS lab · re/Start
Core AWS services sending messages without babysitting servers — the lab that made re/Start stick.
Volunteer · 20k+ members
I help run meetups, greet new volunteers, and share how I got into the community. Recent rooms: production automation and securing agents on AWS.
Teaching · 30 attendees
A hands-on workshop on building agents with SLMs and LLMs during AI Week at IDeaS. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.
Culture
Helped organize IDeaS’ 21st blood donation drive with Manipal Hospitals. Not cloud. Still how I show up.
