Ramesh is a Senior Associate Technical Support Engineer at IDeaS Revenue Solutions, closing SaaS tickets for global hospitality clients by reading logs until systems behave. AWS re/Start graduate, AWS & Google Cloud certified, and a volunteer with AWS User Group Pune. Support first, cloud next, community always.
2025 — NOW
Senior Associate Technical Support Engineer (SaaS & AWS)
2023 — 2025
Associate Technical Support Engineer (SaaS & AWS)
SEP — DEC 2022
AWS Cloud Apprentice
StackHTML · CSS · JavaScript · Netlify
TechAWS Lambda · SNS · GitHub Actions · Power Automate
Award1st · IDeaS AI & Automation 2026
Escalate to a human
Cloud, SaaS support, community collabs, or coffee in Pune. I read everything — I just don’t pretend it’s P1 unless it is.
Product · ~150 people tried v1
Privacy-first calculators for night-shift allowance, appraisal impact, and take-home pay. Everything runs in the browser, so nobody has to hand their salary to a server.
Around 150 people tried v1. I’m now rebuilding it as Salary Copilot AI.
Product · fintech experiment
A small fintech experiment that surfaces hidden credit and debit card benefits, so people stop missing perks they already pay for.
Automation · scheduled jobs
A GitHub Actions pipeline that posts Pune traffic updates into Microsoft Teams on a schedule. Fewer tabs, better commutes.
AWS lab · re/Start
Core AWS services sending messages without babysitting servers — the lab that made re/Start stick.
Volunteer · 20k+ members
I help run meetups, greet new volunteers, and share how I got into the community. Recent rooms: production automation and securing agents on AWS.
Teaching · 30 attendees
A hands-on workshop on building agents with SLMs and LLMs during AI Week at IDeaS. The live demo broke on my laptop. We still shipped the lesson: troubleshoot in public.
Events · learn, then help at the door
Culture
Helped organize IDeaS’ 21st blood donation drive with Manipal Hospitals. Not cloud. Still how I show up.
