Who am i?

I'm Ramesh Choudhary

I’m a detail-oriented Technical Support Engineer with hands-on experience in SaaS application support, customer success, and a growing focus on cloud computing. At IDeaS Revenue Solutions, I provide end-to-end product support to global clients, troubleshooting application and integration issues, analyzing logs, and collaborating with engineering teams to ensure system stability and client satisfaction. I’m an AWS Certified Cloud Practitioner and an AWS re/Start graduate, with practical exposure to EC2, S3, IAM, and networking fundamentals. My goal is to continuously bridge my support experience with cloud technologies helping businesses maintain reliable, scalable, and high-performing environments. Outside of work, I volunteer with the AWS User Group Pune, where I contribute to community events and knowledge-sharing sessions. I’m passionate about continuous learning, automation, and delivering solutions that make an impact.

Proficient: ​ AWS Cloud (EC2, S3, IAM, VPC, Lambda, CloudFormation, RDS, Route 53) | Technical Support & Troubleshooting | Proactive Monitoring (Datadog, Jenkins) | SaaS Solutions & Web Applications | SQL & Database Management | CRM (Salesforce Lightning) | Product Support & Client Relations | Shell Scripting & Python

Knowledgeable: ​Linux OS | Cloud Infrastructure & Security | Configuration Management | Social Media Marketing & Digital Promotion | Lead Generation & Event Marketing | Business Analysis